Terms & Guidelines

Our policies

Transparency is important to us. Explore our policies to understand how we protect your information, ensure fairness in our terms, and handle cancellations with care.

Privacy Policy
Terms & Conditions
Cancellation Policy

Privacy Policy

1. Who We Are

Based in Puerto Rico, we are a team of passionate proposal and event planners, dedicated to creating unique and unforgettable experiences for couples worldwide. From intimate moments to grand gestures, we craft every detail with care and creativity.

Discover more about our story and mission on our “About” page.

Our website address is: https://idoproposal.com

2. What Data We Collect

We may collect and process the following personal data:

  • Contact Information: Your name, fiancé(e)’s name, email, phone number.

  • Event Details & Preferences: Dates, locations, vision for the proposal, color & flower preferences, style inspirations.

  • Uploaded Media (Optional): Photos or images you share as references.

  • Technical & Usage Data: IP address, browser user agent, cookies, and data received from devices for display preferences.

3. How We Use Your Data

We use your information to:

  • Plan and deliver the proposal or romantic event you booked.

  • Communicate with you regarding your booking, payments, updates, and confirmations.

  • Process payments, invoices and related financial operations.

  • Improve our services, website experience, and user interface.

  • With your permission, send marketing communications about new packages, offers or news.

4. Cookies & Similar Technologies

  • We use cookies to remember your name/email when posting comments, facilitate login, and maintain your preferences.

  • Temporary cookies may be set to check if your browser supports cookies.

  • Login cookies last for 2 days; display/option preferences cookies for 1 year.

  • If you select “Remember Me”, login may remain for two weeks.

  • Cookies do not hold sensitive personal data.

5. Embedded Content & Third-Party Services

  • Our site may include embedded content (like videos, images, maps) from external sites. These behave as if you visited those sites directly.

  • These third-party services may collect data about you, use cookies or tracking techniques, or monitor your interactions with their content.

6. Sharing Your Data

We share your data only as necessary to fulfill our services:

  • Vendors & Suppliers: Photographers, florists, event staff — only data they need to execute your proposal.

  • Payment Processors: Stripe or similar platforms handling transactions.

  • Legal Authorities: As required by law.
    We do not sell your personal data to third parties.

We do not sell your personal data to third parties.

7. Data Retention

  • Comments and their metadata are preserved indefinitely to recognize returning users and ensure consistent moderation.

  • For registered users (if applicable), we retain profile information as long as your account exists.

  • After service is concluded, and legal or tax obligations are satisfied, personal data may be anonymized or deleted, unless retention is required by law.

8. Your Rights

You have the right to:

  • Request access to any personal data we hold about you.

  • Correct or update your personal information.

  • Have your personal data erased when no longer necessary, except for legal or safety reasons.

  • Opt out of marketing communications at any time.

  • Request a copy of your data in a transferable format.

9. Security & Data Protection

  • We employ industry-standard practices to protect your data, including secure servers and encryption where needed.

  • Staff access is limited and aligned only with those who need the information.

  • In case of data breach, we’ll notify you according to applicable laws/regulations.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under 16. If you believe we have such data, please contact us and we’ll take measures to delete it.

11. International Transfers

As we operate globally, your data may be stored or processed in countries other than your own. In such cases, we ensure appropriate protections (legal agreements and data security measures) are in place to safeguard your privacy.

12. Changes to This Privacy Policy

We may update this policy occasionally. When we do, the updated version will be published here with a new “Effective Date.” By continuing to use the site after changes, you agree to the revised policy.

Contact Us

If you have any questions or concerns about your privacy or this policy, please reach out:

Email: info@idoproposal.com

Terms & Conditions

These Terms & Conditions govern your use of the I DO website and our services. By booking a proposal with us, you agree to the following:

Services

I DO specializes in planning marriage proposals and romantic events. Each package includes the services described on the package page, plus any add-ons you choose.

Payment

  • A 50% deposit is required at the time of booking through Stripe (or another authorized provider).

  • Remaining balances must be settled before the event date.

Scheduling & Availability

  • Proposals are subject to availability until confirmed by receipt of deposit.

  • Clients must provide at least 7 days notice for cancellations or major changes.

Cancellation & Refunds

  • The initial deposit is non-refundable.

  • Cancellations made within 7 days of the event will incur a 50% cancellation fee of the total amount. However, depending on the type of event and costs already incurred for materials, rentals, or vendor services, this time frame and fee may vary.

  • No refunds will be issued due to weather (see cancellation policy below).

Client Responsibilities

  • Provide accurate event details (location, restrictions, preferences).

  • Notify us promptly of travel delays or personal reasons for changes.

  • Understand that public or outdoor venues carry weather-related risks.

Intellectual Property

Photos, videos, and media provided by I DO are for personal use. I DO reserves the right to use event photos for portfolio and marketing purposes unless otherwise requested.

Governing Law

These Terms are governed by the laws of Puerto Rico.

Cancellation Policy

At I DO, each proposal is carefully designed with time, dedication, and advance commitments to our team and partners. For this reason, our cancellation policy is structured to protect both our clients and the vendors who make each moment possible.

1. Deposits & Initial Payments

  • The initial payment is a non-refundable deposit.

  • This deposit secures your date and covers early bookings with our vendors and staff.

  • Add-ons such as musicians, videographers, florists, or exclusive elements require a 50% deposit and are non-refundable.

2. Cancellations by the Client

  • 7 days or more in advance: You may cancel with no additional penalty. While deposits are non-refundable, we will work with you to reschedule or apply the value toward a future proposal (subject to availability and vendor approval).

  • Less than 7 days before the event: A 50% cancellation fee of the total package price applies. This covers vendor commitments, staff time, and logistical arrangements already in motion.

  • No-show or same-day cancellations: Considered a full cancellation. No refunds or credits will be issued.

3. Rescheduling

  • We understand unforeseen situations may arise (flight delays, personal emergencies, illness). If you notify us at least 7 days in advance, we will make every effort to reschedule your proposal at no additional cost, subject to availability.

  • Rescheduling requests made less than 7 days before the event may incur additional fees, depending on vendor availability and setup costs already incurred.

4. Weather & Outdoor Events

  • No refunds are provided due to inclement weather.

  • For outdoor proposals, please note that weather conditions are beyond our control.

  • In such cases, we will:

    • Evaluate the possibility of rescheduling, or

    • Relocate to an indoor venue provided by the client, when feasible.

  • In cases of severe weather where setup is unsafe or impossible, the event may be postponed. We appreciate your understanding.

5. Force Majeure

I DO will not be liable for cancellations or disruptions due to circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, or public emergencies. In such cases, we will work with you to find the best possible solution.

6. Communication

To cancel or reschedule your proposal, you must contact us directly by email as soon as possible. Written confirmation will be provided once the request has been processed.

Our Commitment:
We want every couple to have the unforgettable moment they deserve. While certain costs are non-refundable, we will always do our best to work with you on solutions that respect both your investment and our commitments.